Frequently asked questions
Artwork & files
What file formats can I upload? ▼
PDF works best. JPEG, PNG, TIFF, and EPS are also accepted.
I haven't received my proof yet - what now? ▼
Proofs usually arrive within minutes. If it's been a while, check your spam folder or contact us with your order number.
My artwork is on hold after pre-flight. What do I do? ▼
Follow the instructions in the pre-flight email (usually a sizing or resolution issue) and re-submit the corrected file.
Orders & quotes
How do I sign up? ▼
Create an account in under a minute on the signup page with your email and business name.
Where can I see my order status? ▼
Open the Order History tab in your account for live status from order received through production to completed.
Can I get a quote first? ▼
Yes - every product page shows instant pricing. For larger or custom projects, contact us.
Products & production
What can you print? ▼
Signs, banners, displays, and a range of rigid and flexible materials. See the catalog for the full list.
Do you print double-sided? ▼
Yes - most products are available single- or double-sided.
How long does production take? ▼
Typical turnaround is a few business days after artwork approval; larger jobs may take longer.
Pickup, delivery & shipping
What are my delivery options? ▼
Pickup, local delivery, and shipping options are shown at checkout with their cost.
Do you ship? ▼
Yes. Shipping is calculated at checkout; contact us for anything unusual.